CUSTOMER SERVICE

For SUTEX, your queries, concerns and requirements are important, so we have timely and personalized communication channels.

If you are a Sutex Client, make your payments here easily and safely.

Telephone support and PQRS
+57(1) 3580000 Ext. 363
Cell phone: 316 8336151

Address Principal:
Calle 80 km 1.7 Park entrance la Florida Terrapuerto, Cellar 29 Cota, Cundinamarca – Colombia

OFFICES AND STORES

SUTEX INTERNACIONAL, PEREIRA:
Km 9 Vía Pereira – La Virginia
Zona Franca Internacional de Pereira
Teléfono PBX:  (576) 3470250 – Fax: (576) 3470250 Ext. 351

CENTRO DE EXPERIENCIA – ALMACEN 12 DE OCTUBRE, BOGOTÁ:
Cra. 50 # 74 – 39 Bogotá
Teléfono PBX: +57(1) 3580000 Ext. 711 – 712

CENTRO DE EXPERIENCIA – ALMACÉN CIUDAD DEL RIO. MEDELLÍN:
Cra. 44 # 19 – 42 LOCAL 2 – Al lado del éxito y frente a la Clínica del Prado
Teléfono PBX: (574) 2042250 Ext. 731

STX TEXTILES CIA LTDA – ECUADOR:
Calle Caspicara Oe12-193 y Panamericana Norte Km 12.5, sector Llano Grande. Ref. ingresando por la gasolinera de Petrocomercial – Quito, Ecuador
Teléfono PBX: +593 (2)  6051465-66-68

SUTEX FASHION S.A. – COSTA RICA:
Del Túnel de Multiplaza Escazú, 600 MTS Noroeste Guachipelín
Teléfono PBX: +506 (8) 5612636

Republica Dominicana:
Interlogistics textiles
arseniomartinez@hotmail.com
+ 1 (787) 299 6291
Zona Franca Moca, Moca

Costa Rica:
La opera
gerencia@laoperacr.com
+ (506) 8331 3163
Cll 4 avenida 3 y 5, San Jose

Puerto Rico:
Jose Perez
jperezpr@yahoo.com
+ (787) 380 0338
#29 cll 9 bloque 5 alturas de torrimar
Guainabo 00969, San juan

Perú / Lima:
Mariana Almonte
mariana_almonte@hotmail.com / marianam@sutex.com
51998324976

Chile / Santiago:
Claudia Ella
claudiae@sutex.com
56993374481

CONTACT US




What product interests you?

ModaDecoStaffMareGreentex

DecoFutboltex
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FREQUENT QUESTIONS

Moda (Fabrics for the realms of Formal wear, Casual wear, Jeans wear , Leisure wear), Deco (Textiles for curtains, upholstery and linen), Staff (fabrics for corporate, health, chef and security uniforms), Mare (Fabrics for Beach wear, Active Wear and Lingerie) and  Greentex (digital printing technology on fabrics from any of our lines).

We do customized printing by means of our GREENTEX digital printing technology. This process is eco-friendly as it doesn’t require water or chemical agents.

Our Digital Printing process is aimed at environmental care as a result of not using water in this procedure, and therefore, being eco-friendly.

Yes, Sutex has partnered with different foundations that contribute to the country’s social management and development. If you would like to know more, please check out our website:  https://www.sutex.com/

Yes, Sutex offers a variety of fluid-resistant fabrics due to the exclusive Eurofluid® technology that repels liquid, preventing water from coming through and accidental spills.

What kind of fibers do you work with?

You can request it through our Customer Service channels or through your sales agent.

You can request it through our Customer Service channels or through your sales agent.

Our clothing department’s fabrics are 1.35 – 1.80 mts. wide. Our decoration department’s fabrics are up to 2.80 mts. wide.

Our Customer Service is available on Colombia’s working days, Monday to Friday from 6:45 am to 5:00 pm.

CENTRE OF EXPERTISE – 12 DE OCTUBRE WAREHOUSE:
Cra. 50 # 74 – 39 – Bogotá
Tel. 3580000 Ext. 711 – 712
CENTRE OF EXPERTISE – CIUDAD DEL RIO WAREHOUSE:
Cra. 44 # 19 – 42 LOCAL 2 – Al lado del éxito – Al frente de la Clínica del Prado
Medellín – Ciudad del Rio
Tel. 2042250 Ext. 731

Yes. Sutex sells fabrics and provides with a full-package service in decor products.

Cash, credit card and debit card.

You can request a visit from a sales executive through our Customer Service channels.

You can request it through our Customer Service channels or through your sales agent.

It depends on each product or reference. However, we guarantee they are in compliance with the required National and International technical standards.

Our minimum sales volume is $ COP 600.000. However, you can purchase from our outlets without required minimum sales.

You can check our price list through our Customer Service channels or through your sales agent.

We have fabrics for all segments: Masculine, Femenine and Kids, and for the different clothing realms.

Within our variety you can find textiles for corporate, health, chef and security uniforms, with the durability and availability that these businesses require.

You can check your purchase order through our Customer Service channels or through your sales agent.

You can get your tracking number through our Customer Service channels or through your sales agent.

Please, check out our website www.greentex.com.co  , where you will find the latest and most innovative collections.

Sutex supplies you with the support and guidance you need through our sales team. They will listen to your needs and provide the best solution to your issues.

You can file a complaint via e-mail to servicioalcliente@sutex.com or through our personalized attention hotline.

You can request a refund through our Customer Service channels or sending an e-mail to devoluciones@sutex.com.

You can request the update of your personal details through our Customer Service channels, through your sales agent or e-mailing the changes to servicioalcliente@sutex.com. id=”LPlnk581373″ href=”mailto:servicioalcliente@sutex.com” target=”_blank” rel=”noopener noreferrer”>servicioalcliente@sutex.com.

“You can request personalized attention in our CENTRES OF EXPERTISE located in these two cities:

CENTRE OF EXPERTISE – 12 DE OCTUBRE WAREHOUSE:
Cra. 50 # 74 – 39
Bogotá
Tel. 3580000 Ext. 711 – 712
CENTRE OF EXPERTISE – CIUDAD DEL RIO WAREHOUSE:
Cra. 44 # 19 – 42 LOCAL 2 – Al lado del éxito – Al frente de la Clínica del Prado
Medellín – Ciudad del Rio
Tel. 2042250 Ext. 731”

You can get catalogs and samples through your sales agent or in our CENTRES OF EXPERTISE in Medellin and Bogota.

To see all our lines, please, check out our website: https://www.sutex.com/nuestros-productos/